Support
How can we help?
Most answers are a tap away. If you still need us, we're here.
Using Forward
Daily steps, changing a step, rest days and your world.
Free and Plus
What each plan includes, and what happens if Plus ends.
Privacy
How steps are chosen, and what is and isn't sent.
Manage or cancel Plus
Plus is billed by Apple or Google, so you manage it in your store account.
- iPhone: Settings, tap your name, then Subscriptions, then Forward.
- Android: Google Play, tap your profile, then Payments and subscriptions, then Subscriptions, then Forward.
If Plus ends, you keep your goals, your world and your history. Forward goes back to the Free plan.
Invites and free months
You earn one free month of Plus for every friend who joins through your referral and becomes a paying subscriber. Your rewards add up. If a reward hasn't appeared, contact us with the date your friend joined.
Contact us
Write to us and include your phone model and app version (Settings, then About).